Your data, deleted on request.
Short version: send one message and we delete your data within 30 days, then confirm in writing. The detail is below.
This page explains how to request deletion of personal data held by Marketing Wala, including data from our WhatsApp Business messaging platform and from apps that use Facebook Login. It should be read together with our Privacy Policy.
1. How to request deletion
- MarketingWala Connect customers can delete their account themselves: log in at tech.marketingwala.me, open My account, click Delete my account and confirm. Your data is erased straight away and our app is removed from your WhatsApp Business account.
- Email info@marketingwala.me with the subject "Data deletion request", or message us on WhatsApp at +92 345 1445804.
- Include the email address or phone number linked to your account, and your business name if you are a client.
- We may ask you to confirm the request from the same email address or phone number, so that nobody else can delete your data.
2. If you connected through Facebook
- You can remove our app at any time in Facebook: Settings & privacy → Settings → Apps and websites, then select the app and choose Remove.
- Businesses can also remove our access in Meta Business Suite: Business settings → Integrations → Connected apps.
- Removing the app stops all access straight away. To also delete the data we already hold, send a request as described in section 1.
3. What we delete
- Your account and login details.
- Connected WhatsApp Business account details, including the access tokens Meta issued to our app.
- Contacts, message templates, campaigns, message history, uploaded files (images, videos, documents) and API keys stored on our platform.
- Your chats with our AI help assistant, and details you left in the chat on our websites.
- Any personal data received from Facebook Login.
4. What we may keep
- Invoices and payment records, for as long as tax and accounting law requires.
- A short note that the deletion was completed, so we can show we honoured your request.
- Data that Meta holds about your WhatsApp Business account, such as phone numbers, templates and billing. Meta controls that data; you can manage it in WhatsApp Manager or ask Meta directly.
5. How long it takes
We delete your data within 30 days of a confirmed request and confirm by email or WhatsApp when it is done. Encrypted backups are overwritten on a rolling basis and are fully cleared within a further 30 days.
6. Customers of our clients
If you received WhatsApp messages from a business that uses our platform, that business decides what happens to your data. Reply STOP to their messages to stop receiving them, or contact the business directly. You can also write to us and we will pass your request on.
7. Contact
Email: info@marketingwala.me
WhatsApp: +92 345 1445804
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